ClickCease FAQs - WordPress Support Service - Rocket Sitecare


Frequently Asked Questions (FAQs) about Rocket Sitecare's WordPress Support Plans

  1. What is included in the WordPress Support Plans?
    Our support plans cover a range of services, including 24/7 security monitoring, performance optimization, expert consultation, and more, tailored to your site's needs.
  2. How often will my site be backed up?
    Most of our plans offer daily backups, ensuring that your site's data is safe and can be restored swiftly in case of any mishap.
  3. Can I change or upgrade my support plan later?
    Absolutely! We offer flexible plans, allowing you to upgrade, downgrade, or modify services based on your evolving needs.
  4. What happens if my website gets hacked?
    Our team prioritizes security. In the rare event of a breach, we'll work diligently to restore and secure your site, often at no extra cost, depending on your chosen plan.
  5. Do you support websites not built on WordPress?
    Our expertise is primarily focused on WordPress. However, feel free to reach out, and we can discuss potential support or recommend trusted partners.
  6. How are updates determined and implemented?
    We monitor WordPress core, theme, and plugin updates. After testing compatibility, we implement updates, ensuring site functionality remains intact.
  7. Do you offer emergency support?
    Yes, our dedicated team is available for any emergent issues, ensuring minimal downtime and swift resolutions.
  8. How do the monthly performance reports work?
    Clients receive a detailed report that captures site performance metrics, actions taken during the month, and any recommendations for improvement.
  9. Can I cancel my plan anytime?
    We believe in flexibility. While we'd hate to see you go, you can cancel your subscription with prior notice, as per our cancellation policy.
  10. What makes Rocket Sitecare's WordPress Support Plans different?
    Our commitment to excellence, dedicated team of WordPress experts, and a proactive approach make us stand out. We're more than just support; we're your website's partners in success.
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